Read the following scenario.
A customer is complaining in an angry voice that a product is defective. You notice that the product is not defective; rather, the customer needs to be trained on how to use the product correctly.
Select the two actions to take when working with this customer.
i agree so i wont repert this question
do your own work !
the central idea is basically saying that juveniles that have committed a crime will not have the same consequences as the adults that have. they will have a softer punishment than what the adults have that is harsh in some ways.